Cancellation & Refund Policy

This Cancellation & Refund Policy applies to purchases made through the Chamundi House of Sarees website.

Website: https://chamundihousesofsarees.com/

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Cancellation requests should be made as soon as possible after placing the order.

Once an order has been dispatched, cancellation may not be possible.

2. How to Request Cancellation

To request cancellation, customers should contact us using the contact details provided below.

Please provide:

• Customer name

• Order number

• Registered mobile number or email address

• Reason for cancellation

We will verify the order status before processing the cancellation request.

3. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be processed to the original payment method used for the transaction.

The time taken for the amount to appear in the customer's account may depend on the customer's bank or payment service provider.

4. Damaged, Defective, or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, the customer should contact us within 3 days of delivery.

Customers may be required to provide:

• Order number

• Photographs of the product

• Photographs of the packaging

• Video or other supporting information, where required

After verification, we may provide an appropriate resolution such as replacement, return, or refund.

5. Return Conditions

A product may not be eligible for return if:

• It has been used, washed, altered, or damaged after delivery.

• It is returned without applicable original packaging or tags.

• The return request is made after the applicable return period.

• The product has been damaged because of improper handling by the customer.

• The product does not satisfy the applicable return conditions.

6. Product Availability

If an order cannot be fulfilled because the product becomes unavailable after payment has been received, the customer will be informed and an applicable refund will be processed.

7. Failed or Unsuccessful Payment

If money has been deducted from the customer's bank account but the order was not successfully created because of a technical or payment-processing issue, the customer should contact us with the relevant transaction details.

We will verify the transaction and take appropriate action.

8. Refund Processing

Once a refund is approved, it will generally be processed to the original payment method used for the transaction.

The time required for the refund to appear in the customer's bank account or payment account may vary depending on the bank or payment service provider.

Razorpay supports refunds to the original payment method used for the transaction.

9. Partial Refunds

Where applicable, a partial refund may be provided depending on the circumstances of the order and the approved refund amount.

10. Shipping Charges

As our applicable shipping policy provides free shipping, no separate shipping charge is generally collected for eligible orders.

If any shipping charge is applicable to a particular order, the applicable charge will be displayed before the customer completes the purchase.

11. Refund Not Received

If a refund has been approved but the amount has not appeared in the customer's account within the expected processing period, customers may contact us with the order number and refund details.

Customers should also check with their bank or payment service provider.

12. Contact Us

For cancellation, return, or refund requests, please contact:

Chamundi House of Sarees

Address:
No. 684, 1st Floor, 15th Main, 6th Cross,
Srinivasanagar, Bengaluru - 560050, Karnataka, India

Phone: +91 63624 78157

Email: info.chamundihouseofsarees@gmail.com

Website: https://chamundihousesofsarees.com/